Shipping
The shipment happens after the order is placed and payment is completed.
Usually we ship an order in 2 business days.
Shipment services we trust:
Usually we ship an order in 2 business days.
Shipment services we trust:
4-8 days worldwide
$140+
$140+
8-25 days worldwide
$150+
$150+
12-30 days worldwide
$80+
$80+
We pay extreme attention to a box safety during delivery
Since 2016 we had two incidents: one lost watch box in the US and 1 broken custom box in Germany. In both cases we provided new pieces immediately.
As you may know all of our classic watch boxes contain Museum glass which is pretty delicate. So we did about 5 iterations of package design: we performed tests, chose materials and found great way to avoid any issues!
As a result nowadays we use 6 different package materials to send a box.
In case of issues or product crashes during delivery, don't worry, we'll send you new product quickly. Furthermore, we insure all parcels that we ship.
As you may know all of our classic watch boxes contain Museum glass which is pretty delicate. So we did about 5 iterations of package design: we performed tests, chose materials and found great way to avoid any issues!
As a result nowadays we use 6 different package materials to send a box.
In case of issues or product crashes during delivery, don't worry, we'll send you new product quickly. Furthermore, we insure all parcels that we ship.
Frequently Asked Questions
We work hard every day to make our customer lives better and happier
Yes, sure, all around the world.
Due to COVID-19 situation some countries are not available for EMS, South America and Africa mostly.
Due to COVID-19 situation some countries are not available for EMS, South America and Africa mostly.
No, VAT is not included.
We don't want to charge all customers to cover these expenses, because the rules on the charging and collection of VAT are different everywhere.
As of July 1, 2021, all orders shipped to the EU will require a value added tax (VAT) to be paid by the recipient at time of delivery. Other international orders may require a customs duty once reaching their destination. These fees are a separate charge often imposed by the destination country or region and are not the responsibility of our brand.
We don't want to charge all customers to cover these expenses, because the rules on the charging and collection of VAT are different everywhere.
As of July 1, 2021, all orders shipped to the EU will require a value added tax (VAT) to be paid by the recipient at time of delivery. Other international orders may require a customs duty once reaching their destination. These fees are a separate charge often imposed by the destination country or region and are not the responsibility of our brand.
If package is lost, we'll prepare a new one for you as quick as possible.
We did a lot of work to make our packaging process nice, we pick proper materials to cover our products during delivery. Also, all our packages are insured, so it will be only our problem.
But if you get a broken item, we'll prepare a new one.
But if you get a broken item, we'll prepare a new one.
When parcel is sent, tracking number will be provided same day.
Each logistic company has their own website: Boxberry or EMS.
But sometimes there is no updates, in this cases we advise to use Parcel App.
Each logistic company has their own website: Boxberry or EMS.
But sometimes there is no updates, in this cases we advise to use Parcel App.
Instagram: @nnwatchcases