Shipping
The shipment starts after the order is placed and payment is completed.
Usually we ship an order in 2 business days.
Usually we ship an order in 2 business days.
Shipping via EMS
We exclusively partner with EMS for worldwide shipping, ensuring your handcrafted watch box reaches you safely anywhere - from Arctic Canada to New Zealand. Each delivery is fully insured and tracked for your peace of mind.
Shipping Costs
- Europe: $9514-20 days.
Albania, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Macedonia, Malta, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey. - North America: $125USA and Canada.
18-24 days.
Also same cost is applicable for the following countries:
Bangladesh, Bhutan, Cambodia, Hong Kong, India, Japan, Laos, Macau, Myanmar, South Korea, Thailand, Vietnam. - Oceania: $155Australia and New Zealand.
22-40 days.
Also same amount is applicable for the following countries:
Argentina, Brazil, Chile, Colombia, Cuba, French Polynesia, Indonesia, Jamaica, Malaysia, Maldives, Mexico, Morocco, Peru, Seychelles, Singapore, South Africa.
We pay extreme attention to a box safety during delivery
As you may know all of our classic watch boxes contain Museum glass which is pretty delicate. So we did about 5 iterations of package design: we performed tests, chose materials and found great way to avoid any issues! As a result nowadays we use 6 different package materials to send a watch box.
Since 2016 we had 2 incidents only:
In case of issues or product crashes during delivery, don't worry, we'll send you new product quickly. Furthermore, we insure all parcels that we ship.
Since 2016 we had 2 incidents only:
- 1 lost watch box in the US;
- 1 broken box in Germany.
In case of issues or product crashes during delivery, don't worry, we'll send you new product quickly. Furthermore, we insure all parcels that we ship.
Frequently Asked Questions
We work hard every day to make our customer lives better and happier
Yes, sure, all around the world.
If you are not sure, please contact with us and we'll figure out it together!
If you are not sure, please contact with us and we'll figure out it together!
No, VAT is not included.
We don't want to charge all customers to cover these expenses, because the rules on the charging and collection of VAT are different everywhere.
As of July 1, 2021, all orders shipped to the EU will require a value added tax (VAT) to be paid by the recipient at time of delivery. Other international orders may require a customs duty once reaching their destination. These fees are a separate charge often imposed by the destination country or region and are not the responsibility of our brand.
We don't want to charge all customers to cover these expenses, because the rules on the charging and collection of VAT are different everywhere.
As of July 1, 2021, all orders shipped to the EU will require a value added tax (VAT) to be paid by the recipient at time of delivery. Other international orders may require a customs duty once reaching their destination. These fees are a separate charge often imposed by the destination country or region and are not the responsibility of our brand.
If package is lost, we'll prepare a new one for you as quick as possible.
We did a lot of work to make our packaging process nice, we pick proper materials to cover our products during delivery. Also, all our packages are insured, so it will be only our problem.
But if you get a broken item, we'll prepare a new one.
But if you get a broken item, we'll prepare a new one.
When parcel is sent, tracking number will be provided same day.
Tracking is available via the following link: EMS.
But sometimes there are no updates, in this cases we advise to use Parcel App.
Tracking is available via the following link: EMS.
But sometimes there are no updates, in this cases we advise to use Parcel App.
Instagram: @nnwatchcases